How long does shipping take?
Shipping is free on all US orders, and most orders arrive within 7–15 business days. We currently ship to the United States only.
How do I track my order?
Once your order ships, you'll get an email with a tracking link. You can also check the status any time from the link in your order confirmation email.
Which size should I choose?
- Small (about 3.5 in across, 4.3 in tall): paws up to about 2 in wide. Toy and small dogs, roughly under 20 lb, like Chihuahuas, Yorkies, Shih Tzus, Pomeranians and Dachshunds.
- Large (about 4 in across, 5.5 in tall): paws about 2 to 3 in wide. Medium and most large dogs, roughly 20 to 70 lb, like Beagles, Corgis, Cocker Spaniels, Border Collies and many Labs and Goldens.
To check: stand your dog on a flat surface and measure across the widest part of a front paw. Between sizes? Go with Large. Paws wider than about 3 in (giant breeds like Great Danes, Mastiffs or Newfoundlands) likely won't fit this cup.
How do I use it?
Add a little water, dip your dog's paw into the cup, give it a gentle twist, then pat the paw dry with a towel. Go slowly the first time so your dog gets used to it.
How do I clean the cup?
Dump the dirty water, rinse the cup with warm water, and let it air dry.
What if I'm not happy with it?
If it arrives damaged or defective, email us a photo within 30 days of delivery and we'll send a replacement or refund you. If you change your mind or ordered the wrong size, you can return it within 30 days of delivery for a refund (email us first for return instructions; return shipping is paid by the customer). See our Refund policy for details.