Refund policy

30-day refund promise. We want you and your dog to be happy with your Tidy Paw Cleaner Cup. If something isn't right, email us at tidypawcompany@gmail.com within 30 days of delivery with your order number.

Damaged, defective or wrong item. If your cup arrives damaged, has a defect, or isn't what you ordered, email us a photo showing the problem within 30 days of delivery. We'll send a free replacement or give you a full refund, whichever you prefer.

Changed your mind or ordered the wrong size. You can return your cup within 30 days of delivery. Email us first and we'll send return instructions (please don't mail anything back without contacting us). Returned items must be clean and include all parts. Return shipping is paid by the customer. Once your return arrives, we'll refund the full product price to your original payment method.

Lost or late packages. If your order hasn't arrived within 30 days of purchase, email us and we'll send a replacement or refund your order.

How refunds are paid. Approved refunds go back to your original payment method. It can take 5–10 business days for your bank to show it.

Questions? Email tidypawcompany@gmail.com. We usually reply within 1–2 business days.